Federation Of Music Services

Youth Music

Children's University

FAQ's

Thank you for visiting our FAQs page! We hope that this page can resolve many common enquiries into lessons but please contact us directly at info@imsmusic.co.uk if you cannot find your answer.

Should I send payment to school with my child?
Please do not send payment into school with your child as payments can occasionally be lost or delayed. Instead, why not pay online using the 'Pay For Lessons' section, or send a cheque directly to your IMS Regional Office. This will ensure that payment reaches us on time. If you are having trouble with either of the above please do not hesitate to contact us directly on info@imsmusic.co.uk

When will I be billed for lessons?
You will be billed for lessons at the beginning of each academic term. Payment for lessons is due on or before your child's first lesson. If you would like to discuss any aspect of your account please contact your local IMS Area Manager who will be happy to help.

What happens if my child misses a lesson?
As detailed in the IMS Agreement for Instrumental Tuition, if a child is absent from a lesson in school for whatever reason, the lesson will still be charged at the standard rate. If an IMS teacher is absent the lesson will be rescheduled or a refund given to ensure that the correct number of lessons is received.

What happens if I have a change of address?
If you change your address and do not tell us, it could ultimately lead to a cancellation of your child's lessons. Schools have to abide by a Data Protection Act and are unable to provide us with your contact details. Where possible we will ask for the school to contact you to remind you to update your details with us.

What sort of instrument will my child need to practice on?
Please visit our 'Musical Instruments' section to see what instruments we recommend for effective home practice.

Will my child have the chance to take exams?
Absolutely. We encourage pupils to enter for examinations when their teacher considers they have reached the appropriate standard. Exam success can bring confidence and a sense of achievement to the pupil as well as informing parents of their child's progress and kudos to the school.

Do I need to buy an instrument before lessons begin?
No - it might be unwise to spend out on an instrument that your son/daughter may not take to. Large instruments such as piano, drum kit and double bass are usually supplied by the school. Smaller instruments such as violin, saxophone, clarinet and guitar can often be hired or borrowed for the initial lessons - your IMS Manager will have information on hiring of instruments. Once your son/daughter has settled into regular lessons and practice, then a word with the teacher will elicit advice, help and often a source of good quality instruments at reasonable prices. 

Is my child's teacher security cleared?
All our teachers have Enhanced Disclosure through the Criminal Records Bureau. If you would like to read our Child Protection Policy, please visit our Health and Safety and Child Protection pages on this site. 

How much do lessons cost?
Cost of tuition varies according to the school and the length of lesson. As a guide, our recommended rate to schools is based on £30.00 per hour (recommended by the Musician's Union) so, a 30 minute shared lesson (maximum of 2 pupils) would be around £7.50 per lesson, a 20 minute shared lesson would be around £5.00 and an individual 30 minute lesson would be around £15.00 per lesson. However, schools are free to set their own level of pricing and some schools subsidise lessons so it is important to contact your IMS Area Manager or the school office to gain an accurate cost of tuition at your school.

I am having difficulty paying your invoice - what can I do?
At IMS we do understand that problems can occur - perhaps a change of circumstance or loss of a job - and we are always pleased to help wherever possible. The most important action is to contact your IMS Manager (address on the invoice) who will try to help resolve the problem - but do make contact with us when the problem arises! Our aim is always to help keep the lessons running so the the pupil is not disadvantaged.

What areas does IMS provide tuition to?
Areas covered include: Plymouth, Exeter, Torquay, Paignton, Exmouth, Newton Abbot, Barnstaple, Tiverton, Brixham, Teignmouth, Bideford, Sidmouth, Dawlish, Ivybridge, Northam, Tavistock, Honiton, Ilfracombe, Kingsteignton, Cullompton, Totnes, Bovey Tracey, Crediton, Seaton, Oakhampton, Axminster, Kingsbridge, Dartmouth, Great Torrington, Budleigh Salterton, Ottery St Mary, South Molton, Ashburton, Salcombe, Buckfastleigh, Exminster, Saltash, St John, St Germans, Callington, Liskeard, St Ive, Launceston, Looe, Polperro, Lostwithiel and Par